Fleur de Lace have a little Aladdin’s Cave of wedding”ey” fabulousness! It’s in Letchworth, hidden in the industrial estate. We don’t have many spare weekends, so we try and arrange meetings during the week or on the few weekend days we have free. We always offer a consultation, chance for you to come see what you can book, however big or small your booking is. This service is free to all bookings.
Please let us know if you would like to arrange a meeting when you “request a quote” (via the Collection Page) or message Fleur de Lace (details below) and we will arrange a date.
Phone/Skype consultations are available too if you are unable to get to the Studio. We also do venue “walk around consultations” if possible and where we have availability.
Address: 1 Lacre Way, Letchworth, Hertfordshire, SG6 1NR
(for sat navs, please find us next to 607 Works Road, SG6 1NA)
FREQUENTLY ASKED QUESTIONS
Do you have a minimum order?
There is no minimum order if you are collecting and returning items to the studio.
On local Deliveries – a minimum order is £100 (within 30mins drive)
On Deliveries further afield – a minimum order is £500
If you set up our wedding, can we supply items too?
YES! We do a lot of weddings with really creative couples who have made things themselves or couples that have collected items over the years. We are happy to work with what you have and set those items up along with our own items.
Can we book you even though we are not sure what we want yet?
Absolutely, we can send over a booking invoice for you and then work things out at a later date.
Is there a certain time we should book a stylist in our planning journey?
There is not a strict time to book, my advice would be as soon as you know you want to book us, go for it. Some couples book us years in advance and others weeks before. In the Summer months last minute bookings are often more tricky to do but never say never!
Do you recommend other suppliers?
Yes! We work with ALOT of lovely suppliers. We have listed some of our Wedding’ey’ friends on this page on our website.
Do you do Events, Proms, Birthday Parties, TV Work, Corporate Work and other Celebrations too?
We do, they aren’t solely wedding suppliers and decorate and style a lot of other events too. Please message for more info.
Please contact us if you have any further questions.
TERMS AND CONDITIONS
Please find below a list below of our terms and conditions. If you have any questions regarding this document please contact Fleur de Lace (email: email@example.com ) A copy of this invoice is sent out with each booking.
These Terms and Conditions have been updated in March 2020. ( SECTION 1) covers Fleur de Lace’s Cancel procedures for this period of uncertainty and any reoccurrence.
SECTION 1: Due to the situation we find ourselves in, with Covid-19. Where we are able to we transfer the booking from one date to another, we will do so. Where this is not possible if the government or venue cancel a wedding we will return all your booking fee unless work has started on made to order items (we will hold off making them until nearer the date of your booking). If you as the couple cancel the wedding ahead of government released dates of “lockdowns, nationwide prohibited weddings” we are unable to return the booking fees and any money paid after that. This stands as our cancellation policy during these uncertain times and thereafter. Any refund is down to the discretion of Fleur de Lace.
Many Thanks, Alice and The Team at Fleur de Lace
THIS DOCUMENT IS SENT OUT AS PART OF THE BOOKING PROCESS. IT MUST BE SIGNED AND RETURNED TO COMPLETE YOUR BOOKING.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you hire or purchase an item from Fleur de Lace, as part of the “buying and selling” process, we collect the personal information you give us such as your name, address and email address.
Email marketing : With your permission, we may send you emails about our website, new products being added to the collection and other updates where your booking might be concerned.
SECTION 2 – CONSENT
How do Fleur de Lace get your consent?
When you provide us with personal information during a transaction, in messaging, or requesting a quote, placing an order, arranging a delivery, arranging a collection, returning an order, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no and receive no further marketing.
How do I withdraw my consent?
If after you ‘opt-in’, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or posting your request to Fleur de Lace at:
Fleur de Lace, 1 Lacre Way, Letchworth, Herts, SG15 6RJ
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ETSY
Our “shop” for purchased items is Etsy. They provide us with the online e-commerce platform that allows us to sell our handmade products to you. (this does not include the services we offer in set up nor prop hire)
Your data is stored through Etsy’s data storage and Etsy’s databases. They store your data on a secure server behind a serious armed firewall!
20% of our payments are taken on booking. The remaining amount is due 45 days before your booking. From September 2020. Any booking taken will have an extra “breakage cover” fee. (for this amount please see our website) this fee will only be for couples booking after the September 2020 not bookings already made for a date after September 2020. Please see Terms and Conditions for more info on this payment.
Payments are taken using BACS transfer, you will receive an invoice by email with payment details on. No Bookings are taken through our social media accounts.
For returns we would request your return bank details if needed. These are not stored on our online banking system and will be asked for on request.
SECTION 5 – EXTERNAL LINKS
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies/statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions to follow the best practices to make sure we avoid lost, misused, disclosed or destroyed.
SECTION 8 – PHOTO LICENSING
This website contains some awesome photographs from very talented Photographers. Photos are all credited in some form by the photo itself. RESPECT the credit, please do not misuse photos on the Fleur de Lace website. If you are photographer and see a photo of yours on this site, please bring it to Fleur de Lace’s attention if you want it removed or an adaption of the credit.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at:
Fleur de Lace, 1 Lacre Way, Letchworth, Hertfordshire SG15 6RJ.